Thank you for your purchase. We hope you are happy with your purchase. However, if for any reason you are not completely satisfied with your purchase, you can return it to us. Please see our return policy below for more information.

RETURNS
To receive a refund, you must return the product within 14 calendar days of your purchase. The product must be in the same condition as when you received it and undamaged in any way.

RETURN PROCESS
To return the product, please contact customer service to obtain a return address. Once you have received the address, please securely pack the product in its original packaging and [attach your proof of purchase].

Return shipping is free in some cases. If you are returning a product and the reason for the return is not a guteslebend.com error, the return shipping costs will be deducted from your refund.

RETURNS
We will process your return or exchange once we have received your return and inspected the condition of the product. It takes a minimum of 14 days from the date of receipt to process a return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS
The following items cannot be returned or exchanged:

perishable items

intimate items

gift cards

custom-made items

digital items

For defective or damaged items, please contact us using the contact information below to arrange a refund or exchange.

QUESTIONS
If you have any questions about our return policy, please contact our support center.
NOTE

If the return is due to the consumer, the consumer is responsible for the shipping costs. The exact fee will be determined by the express delivery company you choose.

If the items received are due to us and are damaged or faulty, the consumer will not be required to pay shipping costs for this reason.